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ServicesInnovation, AI & Automation

Service 02 Innovation, AI & Automation

AI where it matters — not for show.

We integrate AI and automation into your real processes. Custom agents, chatbots that understand, workflows that erase repetitive work. Never AI for fashion — only where it moves a number or frees hours.

20+
Years of experience
5.0★
Google reviews
24h
Response time
What we build

From positioning to execution.

01

Custom AI agents & internal assistants

Custom agents for your team: assistants that read your docs, generate reports, route emails, qualify leads. Integrated into your stack — not another tool to learn.

  • Role-specific agents (sales, support, ops)
  • Slack, Teams, email, CRM integration
  • Multi-step reasoning on complex tasks
  • Audit trail for every decision
  • Continuous knowledge base updates
02

Chatbots & customer support

Bots that actually understand — not 2018 decision trees. Resolve first-line tickets, smart escalation, on-brand tone. Real savings on support, satisfaction up.

  • Website & WhatsApp Business chatbots
  • Voice agents for call centers
  • Multilingual (IT, EN, ES, FR, DE)
  • Smooth human handoff
  • Conversational analytics
03

Workflow automation

What your team does 100x a month, they should do once. Lead routing, CRM sync, reporting, billing, client onboarding. Make, n8n, Zapier — or custom code when needed.

  • Lead capture → CRM → assignment
  • Cross-tool sync (Sheets, Notion, Airtable)
  • Automated client onboarding
  • Billing & document delivery
  • Recurring reports via email/Slack
04

RAG & smart knowledge bases

We turn your docs (PDFs, manuals, KBs, historical tickets) into a system answering natural-language questions. Hours saved on internal search and new-hire onboarding.

  • Document indexing via vector DB
  • Q&A on manuals, contracts, procedures
  • Internal semantic search
  • Permission-aware compliance
  • Continuous updates
How we automate

Repetitive work, done on its own.

From a new lead to the team notification: a flow that runs 24/7 with no manual work.

Method

A readable, measurable, iterative process.

01

Process discovery

We map your current flows via interviews and shadowing. We identify where AI actually moves a number.

02

Proof of concept

In 2-3 weeks we deliver a working PoC. You see it, try it, decide whether to scale.

03

Build & integrate

Development, stack integration, tests with real users. No big-bang releases — gradual rollout.

04

Train & handoff

We train your team, leave operational docs, stay for monitoring and fine-tuning.

Stack
OpenAI GPT-4oAnthropic ClaudeMake.comn8nZapierPineconeSupabaseLangChainVercel AI SDKVoiceflow
Deliverables
  • Current process map
  • Working PoC (2-3 weeks)
  • Production-ready system
  • Operational documentation
  • Team training
  • 90-day monitoring & fine-tuning
Ideal for

For companies with 10+ person teams wanting to cut repetitive work. For customer service with high volumes. For organizations with many internal docs hard to query.

5.0
Google reviews

A true professional: competent, precise and always available to find tailored solutions for everyone's needs.

Claudia B. · Keystone client
FAQ

The answers you're looking for.

How do you decide where AI actually makes sense for my business?

We start by looking at the repetitive, high-volume tasks where automation or an AI agent could genuinely save time or improve your service. If a problem is better solved with a simpler tool, we will tell you so honestly rather than push AI for its own sake. The initial analysis and quote are always free, so it costs you nothing to find out where it fits.

How much does an AI or automation project cost?

There is no fixed price, because a customer support chatbot, a workflow automation, and a custom internal assistant are very different in scope. We set the price after understanding your processes, the volume involved, and exactly what you want to automate. After a free initial analysis, we give you a clear, itemized quote with no obligation.

Will the chatbot or AI agent really fit my industry and the way we work?

We build custom agents and assistants around your own data, tone, and processes rather than dropping in a generic bot. Using approaches like RAG, the assistant answers from your real knowledge base, so it stays accurate to your business. During the free analysis we will tell you straight whether it is a good fit for your specific case.

What do you need from me to get started, and how long does it take?

Mainly access to the processes and content the AI will work with, such as your support material, documents, or the workflow you want to automate, plus someone on your side who can answer questions along the way. Timing depends on how complex the automation is and how much data needs preparing, which we estimate in the quote. We work both on-site and remotely across Italy, so logistics are rarely a blocker.

Do I own the AI assistant and automations you build, and how do we know they are working?

Everything we deliver stays with you: the code, the configurations, and the assets are yours. We agree up front on practical measures, such as time saved on repetitive tasks or faster response times in customer support, so you can judge the real impact. We would rather set honest expectations than promise numbers we cannot back up.

Want to find out where AI can actually help you?

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